Describes the fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.

BS EN ISO 9000: 2000 is applicable to:

• organizations seeking advantage through the implementation of a quality management system;
• organizations seeking confidence from their suppliers that their product requirements will be satisfied;
• users of the products;
• those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators);
• those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certification/registration bodies);
• those internal or external to the organization who give advice or training on the quality management system appropriate to that organization;
• developers of related standards.

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